Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when making a reservation
• Payment card details when a deposit or cancellation fee is required
• Dietary requirements or allergies shared with us for your dining experience
• Feedback and communications you send us

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Manage and confirm your table reservations
• Process payments and apply cancellation fees where applicable
• Send booking confirmations and reminders
• Respond to your enquiries and provide customer support
• Comply with our legal and regulatory obligations
• Improve our services and restaurant experience

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business (e.g., payment processors, booking platforms), subject to strict confidentiality obligations.

We may also disclose your information where required by law or to protect the rights and safety of our guests and staff.

Payment Card Data

When card details are required to secure a reservation (for bookings of 5 or more guests), your payment information is handled securely through our payment processing partner. We do not store full card numbers on our systems. Cancellation fees of £10 per person may be charged in accordance with our booking terms.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Reservation records are typically retained for up to 2 years for accounting and operational purposes.

Your Rights

Under applicable data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

Changes to This Policy

Riviera Restaurant reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.